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CV Profile No.34529


Contact this profile for a recruitment
Last name : *****
First name : *******
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ****
Address : **********************

Attached CV :

Profile details

Job category searched
» HR, training
» Marketing, communication
» Secretarial work, assistantship
Professional experience
2 to 5 years
» Education, training
» Event, receptionist
» Social, public and human services
Professional Experience: 
Since 04.2018
Front Office Administrator
Toyota Kenya Limited
Currently, I am a front office administrator at Toyota Kenya Ltd Head Quarters, where I have had various responsibilities : Receiving and directing customers Handling phone and email enquiries Data collection and analysis Report writing Preparation of monthly utility billing Taking inventory of office furniture Showroom management Handling Customers' complaints
07.2019 - 11.2019
Fleet Account Excecutive( On secondment to Front office Administrator)
Toyota Kenya Limited
As a fleet account excecutive, I had the following responsibilities and achievement: To ensure effective administration and execution of related operations for seamless running of the Government and Corporate Lease Fleet Management Program o Coordinate service/repair bookings o Process service/repair orders o Data entry into fleet management system o Data verification of information contained in fleet management system o Disseminate vehicle documents from Head Office to users o Follow up vehicle documents from users to Head Office o Maintain client files in accordance with company and regulatory policies. Key Achievement Participate in the analysis, preparation and submission of proposal to increase customer retention rate for Service Plan.
01.2017 - 04.2018
Customer Care Representative
Horizon Contact Centre
As a Customer care representative, the following were my responsibilities: o Received over 100 inbound calls, dealt with customers inquiries efficiently and effectively o Gave customers the correct advise, and after understanding their needs, up-sold new products and services o Assisted in training new members of staff o Consistently met performance benchmarks in all areas (speed, accuracy, volume and customer experience) o Worked with other team members in designing best-option solutions for customers
Administrative skills Customer service skills Interpersonal skills Communication skills Problem solving and decision making Flexibility and adaptability ICT Competence
06.2011 - 12.2014
Moi University
I am a trained high school teacher of languages and religion
More information
Aweil - Bentiu - Bor - Juba - Kuajok - Malakal - Rumbek - Torit - Wau - Yambio - International
Place of residence : Nairobi
Permanent contract

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