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CV Profile No.56894

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Last name : *****
First name : **********
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : ************
Address : ********************************************

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Profile details

Job category searched
» Health and social professions
» IT, new technologies
» Management
» Public buildings and works professions
» Consumer goods
» Education, training
» Environment, recycling
» Sports, cultural and social action
» Telecom
Professional experience . 2 to 5 years
Professional Experience: 
Quality Analyst
Techno Brain BPO ITES
Since 08.2018
TECHNO BRAIN BPO CALL CENTER AGENT FOR UNHCR IFRRM HELPLINE (UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES, UGANDA- KAMPALA. FROM 8TH.08.2018 TO UP TO DATE  DUTIES AND RESPONSIBILITIES:  Listening to audit and Evaluating calls  Preparing monthly, weekly, daily, and annual project reports.  Generating daily IFRRM Quality Reports.  Assistance for continual improvement of the team.  Providing training to agents on quality parameters, KPIs, and expectations.  Reading through cases in the IFRRM system in order to improve the Quality of cases captured in the system.  Design and support Data Quality Assessments using the Quality Evaluation system to ensure performance improvement.  Monitor customer satisfaction levels.  Monitor the production phase at various levels.  Guide the team about the quality control issues to enhance the quality of the  product/ information.  Recommend improvement measures to ensure quality control standards are met.  Monitoring cases and escalations to the IFRRM focal points. And Sharing feedback with agents.
Record Officer
Masindi District Local Government in Uganda
06.2017 - 07.2017
MASINDI DISTRICT LOCAL GOVERNMENT- MASINDI MUNICIPALITY (2017). Training: I successfully completed a month (June 2017) training at Masindi district local government in the department of the registry as a records officer. During the training I learned the following activities;  Receiving incoming letters  sending the letters to the particular departments.  Signing and stamping on letters.  Retrieving Files.  Document’s classifications.  Keeping records of all files within the departments.
ICT Assistant
Nile Computers and ICT solutions
06.2017 - 11.2017
NILE COMPUTERS AND ICT SOLUTIONS- KAMPALA- UGANDA (2017) I worked as an ICT assistant at Nile computers from June to November 2017. Major responsibilities include:  Monitoring and maintaining computer systems and Network  Providing technical support  Training new staffs  Testing New Computer machines.  Setting up accounts for new users  Installing and configuring computer hardware and software, networks, Printers,  and scanners.  Repair and replace Equipment as necessary.
 Good communication skills.  Good computers skills.  Good leadership skills.  Good interpersonal skills  Social ability Good reporting and presentations skills
Education . Bachelor
Computer Science
Kampala international University
Since 01.2021
Undertaking a bachelor's degree in Computer science however due to financial difficulties have been taking the classes online
International Organization Management
03.2020 - 08.2020
Did the training online using the Coursera online learning platform and was able to attain a certificate.
Certificate in HTML Essentials
LinkedIn Learning Platform
08.2020 - 12.2020
I attained a certificate from Linkedin after doing the course.
Web Development using HTML,CSS, JavaScript
Udemy Online Platform
05.2021 - 12.2021
I attended Udemy online learning and earned a certificate in Web development.
Uganda Advanced certificate of Education
Kabalega senior secondary school
01.2016 - 12.2017
I attended my A-Level education from Kabalega senior secondary school Masindi in Uganda and did a combination of MEG/ICT.
Uganda Certificate of Education
Kabalega senior Secondary school
01.2012 - 12.2015
I attended my O-Level education from Kabalega senior secondary school Masindi in Uganda.
Intensive computer courses using Microsoft office and web browsing
Nile Computer
01.2012 - 06.2012
I did basic computer training with a certificate awarded.
Key Skills
More information
Aweil - Bentiu - Bor - Juba - Kuajok - Malakal - Rumbek - Torit - Wau - Yambio - International
Juba South sudan
Permanent contract - Fixed-term contract - Freelance - Cooperative Education Program - Part-time work

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