CV Profile No.80190

Designed, developed, deployed, and tested the new Human Resource management system in the company. Provided 1st/2nd level IT Support to over 200 employees of the organization and ensured all escalated tickets were resolved and closed within stipulated SLAs Ensured Leatherlife EPZ Limited's internal and external network was running consistently, smoothly, and fast in both with 0% downtime during working hours. Created and implemented a warehouse management system (SAP Extended) that enabled the company to manage its production. Developed a management protocol flow system at the company that reduced management costs by 24%. Ensured 100% uptime, optimal utilization, and excellent performance on all IT systems on both on-premise and cloud-based infrastructure. Oversaw the administration of user accounts, permissions, and access rights in the Active Directory

Spearheaded the adoption of the Microsoft Dynamics CRM Enterprise suite with customer support, project management, Human resources, and accounting systems. Structured the ICT Security audits that enabled the Central Bank of Kenya to issue an Operating license to the organization as a Payment Service provider. Lead Project Officer (ICT) in the procuring, costing, delivery, installation, and commissioning of the organization's Tier III data center with uptime standards of 99.875% ADVT certification: conducting the Visa certification process. CUP certification: conducting the CUP certification process. EMV Acquiring: coordinating with ATM vendors in enabling chip processing in ATMs. Integration and certification of member bank systems with Kenswitch postilion. Migration to the virtual environment and managing the virtual system. HSM upgrade and migration. Daily system monitoring, ensuring the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and ensuring the completion of scheduled jobs such as backups

Oversee the regional ICT Expansion plans into Zimbabwe, Sierra Leone, Tanzania, and Malawi Participated in the procurement of the region's ICT equipment and supervised the development of the different projects in the region Manage the migration of systems from on-premise to cloud solution services Ed Dev Trust Project management from concept to implementation Respond to IT support requests, escalated infrastructure demands from users, and provide 1st and 2nd line support in all regions Manage IT equipment and infrastructure (power, servers, LAN and WLAN networks (Meraki), firewalls, and network equipment) and ensure an up-to-date inventory Monitor the security of all technology to guarantee data and information security (e.g., through up-to-date antivirus software) and that all hardware is safely disposed of.